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Terms and Conditions for Tonbridge Reflexology

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR.


 

As an AoR member:

  • I am bound by the AoR Code of Practice and Ethics.

  • I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

  • I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.

  • I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.

  • I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will remain confidential at all times.

  • As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.

1. Appointments


 

  • When making an appointment you agree to the Terms and Conditions.

     

  • When making the appointment you agree to a consultation with me prior to the treatment and you will disclose any relevant medical or lifestyle information.

     

  • I have health requests of clients as follows:


 

  • If you have a cough, a fever or feeling unwell please contact me as we may need to postpone your appointment.

     

  • If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical advice is sought.

     

  • In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.


 

2. Fees

  • Fees are either payable in advance as part of a treatment package or in full prior to or at the time of treatment.

     

    Reflexology treatment – 50 minutes - £50

    Course of 6 treatments - £270

    Taster session – 30 minutes - £25

     

  • I reserve the right to choose to use discretion regarding the application of any discounts.

     

  • Payment can be made via - Cash, Bank Transfer, Card. My preferred method is bank transfer.


 

3. Cancellation Policy

  • I have a 24 hour cancellation policy. As you are aware the business is dependent on the number of clients I can see in the clinic hours. Therefore, if you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on the waiting list.

     

  • Less than 24 hours notice may result in a fair-use fee of 50% of the usual treatment cost. This fee will be required to be settled prior to any future bookings.


 

4. Treatment packages

  • I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.

  • These treatments can be booked during normal working hours with no restrictions.

  • Where an appointment is booked and missed, the cancellation policy will apply.

  • These treatments are non refundable.

  • These treatments have to be used within one year of purchase.

     


 

6. Vouchers

  • I supply the option to buy vouchers for treatments. These may be given as gifts.

  • These treatments can be booked during normal working hours with no restrictions.

  • Where an appointment is booked and missed, the cancellation policy will apply.

  • These vouchers are non refundable.

  • These vouchers are required to be used within one year of purchase.


 

7. Use of background music

  • I only play Royalty free music within the business and therefore I am not required to have The Music License. Unless you are in your own home, I am unable to play your preferred music selection due to UK laws.


 

8. The use of Face Coverings

  • I chose to use discretion regarding the wearing of face coverings.

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19. Special Treatment License

  • I have confirmed with the local council that I do not require a special treatment license.

     

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